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 "I’m a dislocated employee of 18 years with Medicare. I was a firm believer that this economy could not affect me, yet it has. I found myself wondering “what now”. My mentality at that time was “Medicare is all I know”, until February ’09, when I came upon Sutter County One Stop.
One Stop has helped me excel, effectively, in skills I was unaware I had. The best part, I’ve learned at my own pace! We each have different learning abilities and skills, with the help of One Stop – they blossom. Sure I was familiar with Microsoft Software due to the job, but never did I imagine being CERTIFIED in this field, which I’m strongly approaching. I’ve received certificates in Microsoft Excel, Publisher, PowerPoint, Outlook, Word, and currently working on Access. My goal is to become “certified” with Microsoft, by the end of 2009.
Thank you One Stop, Linda Bozza, Araceli Gonzalez and the WIA program for ensuring the hope of a better future!"
- Sandra Nichols |
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 “Sutter County One Stop is a great school. The teachers and staff are helpful and friendly. When I first came to the ROP classes, I was going to brush up on my skills to get a job. Upon taking the entrance exam my English language skills came up with a 9.1 grade level. Four months into school I started the Business English course. After three chapters, I had to retake the exam to get into some other classes. I was greatly surprised that my English language score had came up to an 11.1. I owe this to the Business English and teachers who want to see you excel.”
- Darla Hanks |
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 "I thought spending two hours a day for a whole month on a subject I already had plenty of experience in would be monotonous and boring. Now, I am thankful that the Telephone Etiquette was a required class for me because not only was it beneficial, it was fun! The class was not one I would have normally signed up for, but I recommend it to everyone. Telecommunications is an important part of our world today, and the skills needed to communicate effectively are ones we should strive for daily."
— Tammy Plant, ROP Business Class Student |
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 “I was laid off my job, January 2008, after 28 years in the lending/real estate industry. I immediately applied for unemployment and learned about Sutter County One Stop retraining program. I enrolled in an accounting class and obtained my certifications in accounting, Quick Books, Excel, Ten Key and Word. I worked all my life without ever being in this position but the opportunities that One Stop provided me was so valuable. I regained my confidence, learned things I wish I had known all my working years and found new friends that are/were in the same situation I was in. What One Stop offers the community is so needed, I hope legislation can also see the great benefit to our community. Thank you for this opportunity.”
- Beverly Van Steinburg |
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Success Stories |
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 Ann Newbery enrolled at the Sutter County One Stop on August 19, 2008 in the ROP Accounting class. Ann is pursuing certification in Accounting, Quick Books, and Introduction to Outlook 2007, Microsoft Word and Excel 2007.
Ann is unfortunately one of the victims of our economy and was laid off from her job. Ann looks toward the future with her new career path in Accounting. With the Microsoft Office 2007 skills she has gained, she definitely has a bright future ahead of her. |
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Sandra Nichols is a Sutter County One Stop success story. She is enrolled in the ROP Business Class, Microsoft Office Computer Applications Course. Sandra started class February 2009 and is now Microsoft Certified in Word, PowerPoint, and pursuing certification in Excel. Sandra has also earned certificates of completion for Microsoft Outlook and Publisher. Her knowledge working with Microsoft Office 2007 applications will be an asset to any employer!
–Anita Jenkins, Para-Educator |
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 Billie Holland being awarded the 2009 ROP Student of the year for the Sutter One Stop at this year’s graduation ceremony at St. Andrews Presbyterian Church. Billie has completed Health Career classes at the Sutter One Stop and has earned several college credits from Solano and Yuba Community colleges. Billie is in my evening ROP computer applications class and has completed the Basic and Intermediate levels and is now is on track for Microsoft Office certification. Billie plans to enroll in the in the LVN program. Billie is always ready to mentor her classmates and is the organizer for class activities like potlucks. She is indeed, Student of the Year.
David Moore
ROP instructor |
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Join us for the ROP Business Telephone Etiquette class! Here’s just a few of the topics you will master:
- Correct use of telephone features: transfer, call forward, conference calling, hold, intercom, call waiting call timing, call restriction, speed dialing, automatic re-dial, and paging.
- Efficient operation of a multi-button telephone.
- How to project a professional telephone image.
- Procedures for receiving calls and making out-going calls.
- Correct procedures for identifying the company, department and self.
- Procedures for screening calls.
- Practice confidentiality.
- Demonstration of the ability to address routine questions, as well as, how to deal with the difficult caller.
- Proficiency in taking accurate and complete telephone messages.
—Linda Bozza, Instructor
—Betty Mack, Instructor |
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